Privacy Policy

Last Updated: December 11, 2024.

Aqua Catrina is committed to protecting your privacy and ensuring that any personal information we collect is handled in accordance with applicable laws, including the Federal Law on the Protection of Personal Data Held by Private Parties in Mexico and equivalent laws in the United States.

Privacy Policy

1. Information We Collect

When you interact with Aqua Catrina’s Platform, we may collect the following types of personal information:

1. Personally Identifiable Information (PII):

• Full name

• Email address

• Billing and shipping address

• Phone number

• Payment information (credit/debit card details, bank transfer information through secure platforms like Stripe)

2. Usage Information:

• IP address

• Browser and device details

• Pages visited and time spent on the site

• Geolocation data (with your consent)

3. Additional Information Provided by the User:

• Contact preferences

• Feedback and comments

• Photographs or videos submitted for service personalization

2. How We Use Your Information

Aqua Catrina uses your personal information exclusively for:

• Providing the requested services, such as photography sessions, product delivery, and personalized services.

• Processing payments and issuing invoices.

• Responding to inquiries, support requests, and feedback.

• Sending notifications about changes to our services, terms, and conditions.

• Customizing your experience on our website and improving our Platform.

• Complying with legal obligations and protecting our legal rights.

We do not sell, share, or rent your personal information to third parties, except as specified in this policy.

3. Information Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

• Contact Information: Deleted after 24 months of inactivity on the Platform.

4. Sharing Your Information

We may share your personal information with:

• Photographs and Videos: Deleted 6 months after delivery to the Client, except when used for promotional purposes under agreed terms.

1. Service Providers:

Third parties providing essential services such as payment processing, cloud storage, product delivery, and analytics tools.

2. Legal Compliance:

In response to legal requests, court orders, or applicable regulations.

3. User Consent:

In cases where you provide explicit consent.

5. Information Security

Aqua Catrina implements technical, administrative, and physical measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

• Data encryption during transmission.

• Secure storage of information on protected servers.

• Regular security audits of our systems.

6. User Rights

You have the right to:

• Access, correct, or update your personal information.

• Request the deletion of your personal information under certain circumstances.

• Object to the processing of your personal information.

• Request a copy of the personal data we hold about you.

To exercise these rights, please submit a request via email to: contact@aquacatrina.com.

7. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will take effect upon posting them on this page with the updated date. We encourage you to review this policy periodically.

Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies to enhance your experience and ensure the optimal functioning of our Platform.

2. Types of Cookies We Use

1. Essential Cookies:

Necessary for the basic operation of the site, such as user authentication and payment processing.

2. Performance Cookies:

Collect information about how you use the site, such as pages visited and browsing time, to improve functionality.

3. Functional Cookies:

Remember your preferences, such as language or region, to personalize your experience.

4. Advertising Cookies:

Used to display relevant ads based on your interests. These cookies may be managed by third parties like Google Ads or Facebook Pixel.

3. Consent for Cookie Use

By using our website, you agree to the use of cookies as described in this policy. You can manage your cookie preferences at any time through your browser settings.

4. Managing Cookies

You can enable, disable, or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain parts of the site.

5. Third-Party Cookies

Some cookies on our site are managed by third parties for analytics and advertising purposes. We do not control these cookies. We recommend reviewing the privacy policies of these third parties for more information.

6. Contact Us

If you have any questions about our Privacy Policy or Cookie Policy, please contact us:

Email: contact@aquacatrina.com

7. Governing Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws of the United Mexican States, including but not limited to the Federal Civil Code, the Federal Copyright Law, the Federal Consumer Protection Law, and other applicable legislation.

In the event of any dispute arising from the use of this website, the purchase of products, or any situation related to Aqua Catrina, the parties expressly submit to the jurisdiction of the competent courts of Mexico City, waiving any other jurisdiction that may apply due to current or future domicile. This includes but is not limited to matters of copyright enforcement, contract compliance, and consumer protection.

Key Protections in this Version:

1. Clear Legal Framework: It specifies relevant Mexican laws that protect Aqua Catrina’s operations, such as copyright and consumer laws.

2. Exclusive Jurisdiction: It ensures all disputes are handled in Mexico City courts, centralizing legal actions for better control.

3. Waiver of Alternative Jurisdiction: This prevents legal proceedings in other states or countries, safeguarding your business from external legal challenges.